Consumer Grievances Redressal Mechanism in KIOCL LTD.
KIOCL LTD. has a well structured and multilayered Public Grievances Redressal Mechanism including Dispute Resolution Mechanism. The Public Redressal setup in KIOCL LTD. has been introduced right from at our Corporate Office at Bangalore, Production Units at Kudremukh & Mangalore and liaison offices at New Delhi, Chennai,Bhubaneshwar, Chikkanayakanhalli, Visakhapatanam, Kirandul & Hospet. Customers & stakeholders having complaints or grievances can interact with the organization through the following for Public Grievance / Dispute settlements: -
- Public Grievance Officers are nominated at all locations. The complainant can approach these officers in person or through written complaints or communicate through e-mail or contact on telephones,
- Regular customers meet is organized at regular intervals.
The following officers are designated as Director Grievances for redressal of the Public / Staff Grievances.
|Name (S/Shri)||Designation||Areas Attached||Email Ids||Office|
|Shri T Saminathan||Director (Commercial)||Commercial & Materialsfirstname.lastname@example.org||080-25532055|
|Shri K. V. Bhaskara Reddy||Director (Production & Projects)||Public & Staff Grievances in respect of Kudremukh, Mangalore & surrounding email@example.com||080-25531150|
|S Rajendra||General Manger (HR)||Public & Staff Grievances, Bangalorefirstname.lastname@example.org||080-25521104|
Open House Session:
Complaints/suggestions of general nature as regard to improving the company's services in the area are discussed in the customer meet from time to time. The basic idea of conducting such customer meets is to establish direct channels of communications with our customers and also to enable the staff to appreciate and evaluate the customer's difficulties and complaints from their point of view. A press notification is issued in leading newspaper regarding the venue & Date of the Open House Session and inviting customers to attend and submit their suggestions/grievances. Subscribers are invited in a public hall. The session is presided over by Senior Officers i.e. GM/Functional Director. Customers are requested to place general grievances which are recorded. Replies are given on the spot. In few cases, which cannot be settled on the spot a time frame is given. Efforts are made to settle the case within the given time frame. Written reply is sent to the customers.
KIOCL Limited has also framed a well defined Grievance procedure evolved under the code of Discipline which covers all the employees, both Executives and Non-Executives. Employees are requested to follow these procedures for their grievance redressal.
Procedure for handling grievances:
Any Customers/ stakeholders who seeks to convey her/his grievances to the company can contact the above mentioned Officers personally, through landline or through post. They may also register their complaints online by clicking on the link below.
While filing a written complaint, customers are requested to fill the attached Grievance Registration Form and forward it by post to the respective nodal officers.
Whenever any Public Grievances are received by the Company in writing, the same is acknowledged promptly. The Grievances so received are carefully examined in detail and analyzed for taking quick and prompt action.
In case the consumer is not satisfied with the redressal of his grievance by the Nodal Officer or in case his complaint is not redressed by the Nodal Officer within the time limit specified or no reply is received regarding resolution of the complaint from Nodal Officer, he may approach the Company Secretary for redressal of his grievance at the following address:
Name: - Shri Shankar Karnam
Designation: - Joint General Manager - Human Resource and Admn
Address: - II BLOCK KORAMANGALA, BANGLORE, Pincode - 560034
Email: - email@example.com
Phone number (with STD Code):- 08025531461
If a complainant is still not able to get the complaint redressed through the company's mechanism of Consumer grievances, click CPGRAMS Link below for lodging the grievance.